FAQs: Frequently Asked Questions About Stainless Steel Handling Solutions
1. Are All Inoxtruck by ULMA Lifting Solutions Machines/Equipment 100% Stainless Steel?
Yes, all Inoxtruck equipment is fully manufactured in 304L or 316L stainless steel, meeting the highest hygiene, ergonomics and safety standards required in demanding environments.
2. Can I Place an Order with Inoxtruck from Another Country?
Yes, Inoxtruck ships internationally thanks to its extensive distribution network, formed by a qualified sales team operating globally. You can contact our commercial team through the contact form to receive personalised advice on availability, lead times and shipping costs.
3. Are Inoxtruck Material-Handling Solutions Safe for Food-Production Cleanrooms?
Yes, our solutions are designed to meet the strictest standards of the food industry, ensuring safety, traceability and ease of cleaning in critical environments. You can find more detailed information on our pages for agro-food sectors such as meat, dairy, fish and seafood and fruit and vegetables.
4. Are Inoxtruck Material-Handling Solutions Safe for Pharmaceutical Cleanrooms?
Yes, Inoxtruck equipment complies with GMP standards and is designed to support traceability and safety in pharmaceutical processes. For more detailed information, click on pharmaceutical industry or cosmetics industry.
5. How Does the Purchasing Process Work for Transport, Lifting or Load-Handling Equipment on the Inoxtruck Website?
Customers can contact us in several ways. Our customer service team receives calls and emails from all over the world, our sales team participates in international trade fairs, we have distributors in many countries, and we also have a digital presence both on LinkedIn and on this website.
The most innovative way to reach us is through our new website. A contact form is available where you can provide the basic and necessary information for an initial assessment.
Afterwards, our experts and sales team contact the customer to go over the technical requirements and proceed with the payment and shipping details. Once the shipment is made, our after-sales service supports customers with any questions or needs that may arise in the future.
6. What Makes Inoxtruck Equipment Different from Other Stainless-Steel Material-Handling Solutions?
Our equipment is specifically designed for environments with high hygiene requirements. Their ergonomic and open design facilitates cleaning, reduces contamination risk and enhances operator safety.
Open-Fork Design
Its open-frame structure allows easy and complete cleaning without having to tilt the machine to remove dirt that may accumulate underneath.
Self-Draining Surfaces
Joints, corners and edges are designed with smooth or rounded transitions, eliminating gaps or hard-to-reach areas where contaminants could accumulate.
Stainless-Steel Braided Cables Coated in Plastic
Many of our solutions use stainless-steel braided cables coated in plastic instead of chains, making cleaning easier and eliminating the need for lubrication.
7. What Type of Maintenance Do Inoxtruck Machines Require?
Thanks to their stainless-steel construction, the equipment requires minimal maintenance. In addition, Inoxtruck machines feature electronic components with IP65 protection, polymer bearings and sealed ball bearings that help keep maintenance to a minimum. Regular cleaning with compatible products and periodic checks of the hydraulic system and moving components are recommended.
8. What Certifications Do Inoxtruck Machines Have?
Our equipment complies with regulations such as the Machinery Directive 2006/42/EC and the harmonised standards related to the equipment, as well as GMP standards, ensuring maximum hygiene.
9. What Types of Companies Use Inoxtruck Equipment?
Inoxtruck equipment is used by companies operating in environments where hygiene, safety and traceability are essential. Mainly in sectors such as meat, dairy, fish and seafood, fruit and vegetables, the pharmaceutical sector or the cosmetics sector; as well as other industries requiring hygienic and corrosion-resistant material-handling equipment.
Our customers trust Inoxtruck because our stainless-steel pallet trucks, tippers and stackers adapt to the most demanding processes, whether in production areas, cleanrooms, laboratories or washing zones.
Tell us about your operational needs and we will help you find the most suitable solution.
10. What Are the Delivery Times for Inoxtruck Equipment?
The delivery time varies depending on the type of equipment, the quantity or the destination country. Generally, delivery takes between 1 and 2 weeks.
11. Do You Provide Training for Using the Equipment?
Yes, we offer both on-site and remote training to ensure the safe and efficient use of our equipment. Unlike other companies, at Inoxtruck the company–customer relationship does not end with the sale; we support customers throughout the entire after-sales process, where our specialised department stays in contact with them.
12. What Warranty Do Inoxtruck Products Come With?
All our equipment includes a standard 12-month warranty, extendable under specific conditions.
13. Is It Possible to Request a Demonstration or Technical Advice?
Yes, you can request a demonstration or technical advice from Inoxtruck.
14. How Can I Request a Demonstration or Technical Advice?
You can request it by contacting us directly at +34 943 848 943 or info@ulmainoxtruck.com, through LinkedIn, through our distributors, or via the contact form on our website. Our technical team will contact you to coordinate an on-site visit or virtual demonstration.